Welcome to the Glide Quest Shop FAQ! We’re stoked you’re here. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you need, our crew is always ready to help at [email protected].

About Glide Quest Shop

Who is Glide Quest Shop for?
We’re for concrete surfers worldwide – whether you’re a Barcelona surfskater, Tokyo commuter on a softboard, or Sydney street skater hunting the perfect deck. Our global community includes:
  • Longboard cruisers
  • Shortboard technical riders
  • Surfskate flow seekers
  • Urban commuters
  • Skate gear enthusiasts
What’s your shop style?
Think performance meets global accessibility. We curate quality skate gear with a focus on:
  • Urban wave-riding functionality
  • Global shipping solutions
  • No-nonsense, rider-approved equipment
  • Concrete surfing culture

Products

What types of boards do you offer?
Our lineup includes:
  • Longboards: For smooth cruising and carving
  • Shortboards: Technical street performance
  • Surfskates: Pumping and flow machines
  • Softboards: Comfortable urban commuting
  • Complete Skateboards: Ready-to-ride setups
Plus all the Skate Gear you need to keep rolling.
How do I choose the right board?
Consider your:
  • Riding style: Cruising, commuting, or technical tricks?
  • Skill level: Beginners might prefer more stable boards
  • Terrain: City streets, parks, or hills?
Need personalized advice? Email our gear experts at [email protected].

Shipping & Delivery

Where do you ship?
We ship globally except to some remote areas in Asia and other locations our carriers can’t reach. Our Milwaukee-based team has successfully delivered to 85,000+ riders across 6 continents!
What are my shipping options?
Standard Express (10-15 days): $12.95 via DHL/FedEx
Free Global Shipping (15-25 days): Free on orders over $50 via EMS

All orders receive:
  • 1-2 day processing with hand-checked quality control
  • Pro protective packaging
  • Global tracking
  • Customs-friendly documentation
How long until my order arrives?
  • Processing: 1-2 business days
  • Standard Express: 10-15 days after shipping
  • Free Global: 15-25 days after shipping
You’ll receive tracking info once your board ships so you can follow its journey to your local urban break.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure so you can focus on your next line, not payment processing.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We don’t store your full payment details on our servers.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns on unused gear in original condition. To initiate a return:
  1. Email us at [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. We’ll provide return instructions and handle the logistics
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my board arrives damaged?
While our reinforced packaging protects against most shipping hazards, if your board arrives damaged:
  1. Take photos of the damage and packaging
  2. Email us at [email protected] within 48 hours of delivery
  3. We’ll arrange a replacement or refund at no cost to you

Contact & Support

How do I contact customer service?
Our skate-obsessed crew is standing by at [email protected]. We typically respond within 24 hours.

Mailing Address:
Glide Quest Shop
1071 Larry Street
Milwaukee, WI 53213
USA
Do you offer product advice?
Absolutely! Our team lives and breathes concrete surfing. Tell us about your:
  • Riding style
  • Local terrain
  • Skill level
  • What you’re looking to achieve
We’ll recommend the perfect setup. Email [email protected].

Keep carving those concrete waves! – The Glide Quest Crew