Privacy Policy

At Glide Quest Shop, we’re as committed to protecting your personal data as we are to crafting the perfect ride for concrete waves. This Privacy Policy explains how we collect, use, and safeguard your information when you visit glidequestshop.com or make a purchase from our global community of riders.

1. Information We Collect

To provide you with the smoothest ride from browsing to checkout, we collect:

• Personal Details: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details processed securely through our PCI-compliant partners (we never store full card numbers).
• Riding Preferences: Board types you view or purchase to help customize your experience.
• Technical Data: IP address, browser type, and device information to optimize our site performance.
• Usage Data: How you navigate our site, helping us carve out better features.

2. How We Use Your Information

Your data helps us:

• Process orders and ship your gear worldwide (except certain Asian and remote regions)
• Provide customer support when you need help with payments or products
• Improve our website and product offerings based on rider behavior
• Send order confirmations and shipping updates (no spam, just essential updates)
• Prevent fraud and keep our payment systems secure
• Comply with legal requirements when necessary

3. Data Sharing & Disclosure

We only share your information when absolutely necessary:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Partners: To deliver your boards worldwide
• Legal Compliance: When required by law or to protect our rights

We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your data with the same care we use when packing your boards:

• Military-grade 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to personal data

Data is stored on secure servers and retained only as long as necessary to serve you or comply with legal obligations.

5. Your Rights

As a rider in our global community, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Like grip tape helps your feet stay connected to the board, cookies help us:

• Remember your preferences and shopping cart
• Analyze site traffic to improve performance
• Provide personalized recommendations based on your riding style

You can control cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve riders worldwide (with some regional exceptions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy occasionally – the latest version will always be posted here with the effective date. Significant changes will be communicated to our riders.

Now that you know how we protect your data, get back to what matters – choosing your next ride and hitting those concrete waves with confidence!

– The Glide Quest Crew