At Glide Quest Shop, we want every rider to be stoked about their gear. If your board isn’t quite the perfect wave for your concrete surfing, we’ve got you covered with our hassle-free returns and exchanges.

Key Details at a Glance:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging
  • Return Shipping: Customer responsibility (we’ll cover exchange shipping)
  • Refund Processing: 3-5 business days after we receive your return

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our support team at [email protected] within 15 days of receiving your order. Use our template below to make sure we get all the details we need:

Subject: Return/Exchange Request – Order #[Your Order Number] Hi Glide Quest Crew, I’d like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Style if applicable] – Reason: [Brief explanation] For exchanges, my preferred replacement item is: – [New Product Name] – [Size/Style if applicable] Please let me know next steps. Thanks, [Your Full Name] [Your Contact Information]

Step 2: Wait for Our Response

Our team will email you within 24-48 hours with:

  • Return authorization (if approved)
  • Return shipping address
  • Exchange instructions (if applicable)

Step 3: Ship Your Return

Pack the item securely in its original packaging with all included accessories. Include your order number on a note inside the package. Ship to the address we provide via trackable mail (we recommend keeping your shipping receipt).

Step 4: Receive Your Refund or Exchange

For returns: Once we receive and inspect your item, we’ll process your refund to the original payment method within 3-5 business days. You’ll receive an email confirmation.

For exchanges: We’ll ship your new item as soon as we process your return, using the same shipping method as your original order (unless you request otherwise).

Refund Details

Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). While we process refunds within 3-5 business days of receiving your return, it may take additional time for your bank or payment provider to post the credit to your account.

Note: Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used skate gear (helmets, pads, gloves)
  • Customized boards (special graphics or modifications)
  • Opened grip tape or other consumable products

International Returns

Since we ship globally (with some regional exceptions), international customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method and declaring the package as a “return” to potentially reduce customs charges.

Still Have Questions?

Our crew is always here to help! Contact us at [email protected] or reach out to our Milwaukee HQ at 1071 Larry Street, Milwaukee, US 53213.

Now get back to riding – we’ll handle the rest!

– The Glide Quest Crew