At Glide Quest Shop, we’re all about keeping your concrete surfing stoke alive. Whether you’re waiting for your new ride or need to make a return, we’ve got you covered with our straightforward policies.

Shipping Information

Order Processing

We get your order ready to ride in 1-2 business days after payment confirmation. Weekends and holidays may add a little extra time to our processing.

Shipping Options

Choose the shipping method that works best for your shred schedule:

  • Standard Shipping ($12.95):
    – Carriers: DHL or FedEx
    – Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders over $50):
    – Carrier: EMS
    – Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on your location and customs processing. We currently ship worldwide, with some exceptions in Asia and remote regions.

Our No-Worries Return Policy

Not completely stoked with your gear? No problem! We offer hassle-free returns and exchanges within 15 days of delivery.

How to Initiate a Return or Exchange

  1. Contact Us
    Email [email protected] within 15 days of receiving your order with:
    – Your order number
    – Item(s) you’re returning
    – Reason for return/exchange
    – For exchanges: your preferred replacement item
  2. Wait for Instructions
    Our crew will respond within 24-48 hours with return authorization and shipping address.
  3. Ship Your Return
    Pack items securely in original packaging with all accessories. Include your order number inside the package and ship to our provided address via trackable mail.
  4. Receive Your Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Refund Details

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing may take additional time (typically 3-10 business days)
  • Original shipping fees are non-refundable unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Used skate gear (helmets, pads, gloves)
  • Customized boards (special graphics or modifications)
  • Opened grip tape or other consumable products

International Returns

Global riders: You’re responsible for return shipping costs and any applicable customs fees. We recommend:

  • Using a trackable shipping method
  • Declaring the package as a “return” to potentially reduce customs charges

Need Help?

Our crew is always ready to assist! Contact us at [email protected] or visit our Milwaukee HQ at:

1071 Larry Street
Milwaukee, US 53213

Now get back to riding – we’ll handle the logistics!

– The Glide Quest Crew